Welcome to

GET UP's

Support Center

Having trouble with GET UP? We’re here to help! Below, you'll find answers to common issues, troubleshooting steps, and ways to contact our support team.

Frequently Asked Questions (FAQs)

What is GET UP?

GET UP is an app that encourages you to walk for your screen time. Instead of unlimited scrolling by default, you unlock time on selected apps by walking.

How does GET UP work?

  • 100 steps = 1 minute of screen time

  • Your movement is tracked using Apple Health

  • Earned time can be used on addictive social media apps or other apps you choose to restrict

The more you move, the more intentional your screen time becomes.

Who is GET UP for?

GET UP is for people who feel stuck in endless scrolling and want more control over their screen time. Doomscrolling has become an epidemic in today's world, harming people's sleep, focus, and ambitions through numbing, addictive algorithms. GET UP is for anyone who wants to escape the addictive cycle of doomscrolling and start living freely in the real world, instead of being trapped forever in a feed.

Contact Us

Still need help? Contact our support team:

  • Email: general@exsolialabs.com

  • Phone: 281 317 0383

  • Address: 30 N Gould St Ste R Sheridan, WY 82801, USA

Thank you for using GET UP!

Privacy Policy

Effective Date: May 30, 2026

GET UP (“we,” “our,” or “the app”) is a digital wellbeing app designed to help users earn screen time through real-world movement. We are committed to protecting your privacy and keeping your data secure.

1. Information We Collect

GET UP collects only the minimum data needed for the app to function:

Apple Health Data

  • Step count (via Apple HealthKit)

This data is used only to calculate earned screen time.

Screen Time / App Usage Data

  • App usage categories selected by the user

  • App restriction settings configured by the user

2. How We Use Your Data

We use your data only to:

  • Convert steps into earned screen time (100 steps = 1 minute)

  • Enforce app restrictions you configure

  • Display your progress inside the app (e.g., earned time, map progression)

We do not use your data for advertising, profiling, or resale.

3. Data Storage

  • All HealthKit data is processed on-device

  • GET UP does not sell or share personal data

  • We do not upload HealthKit data to external servers

If cloud features are introduced in the future, they will be optional and clearly disclosed.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties.

We only share data if:

  • Required by law

  • Necessary for app functionality explicitly requested by you (e.g., cloud sync in future versions)

5. Your Control

You are always in control of your data. You can:

  • Enable or disable Apple Health permissions at any time

  • Modify or remove app restrictions

  • Delete the app to remove all locally stored data

6. Security

We use system-level Apple frameworks (HealthKit and Screen Time APIs), which are designed with privacy and security in mind. We do not collect unnecessary personal information.

7. Children’s Privacy

GET UP is not intended for children under 13 without parental consent. We do not knowingly collect data from children without appropriate permissions.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted within the app or on the App Store listing.