Frequently Asked Questions (FAQs)

How do I scan the ocean?

1. Open the app and tap on the scan button.

2. Tap "Take Photo"

3. Align the camera with the swimming area.

4. Snap a photo and the app will automatically detect any rip currents.

Why isn't the scanner working?

• Ensure your camera permissions are enabled in your device settings.

• Make sure the lighting is sufficient for clear scanning.

• Hold the camera steady and focus on the swimming area.

• If the issue persists, restart the app and try again.

How accurate is RipGuard?

Our app uses advanced AI to detect rip currents, with an accuracy of 92%. However, AI technology is inherently imperfect and may generate incorrect or incomplete results. Ocean conditions are unpredictable, and rip currents can form or disappear rapidly, beyond the capability of any detection system. RipGuard is not a substitute for personal judgment, lifeguard warnings, or official weather and safety advisories. The User assumes all risks associated with relying on the RipGuard's outputs and understands that misinterpretation or malfunction may lead to serious injury, drowning, or death.

Contact Us

Still need help? Contact our support team:

• Email: general@exsolialabs.com

• Phone: 281 317 0383

• Address: 30 N Gould St Ste R Sheridan, WY 82801, USA

Thank you for using RipGuard! We're dedicated to making our beaches safer.

Privacy Policy

Effective Date: June 17, 2025

1. Data

a. Local Data (Stored on Your Device Only)

We do not collect or transmit most user data to our servers. The following data is stored locally on your device:

• Rip current scan results

• Scan history

• Subscription status

This data never leaves your phone unless you choose to share it.

b. Cloud Data (Optional User Submission)

You may choose to flag rip current locations for community awareness. If you do:

• The flag’s coordinates, timestamp, and a randomly generated ID (or optional user ID) will be uploaded to our secure cloud database.

• These submissions may be used to power a community geomap feature.

c. Waiver Signatures

Liability release waiver signatures are required for usage of the app. We collect the following information.

• Your name

• Timestamp and acknowledgment of waiver terms

This information is stored securely and is not sold or shared with third parties.

2. How We Use Your Information

• To enable core features such as rip current detection and flagging.

• To display community reports when location sharing is enabled.

• To ensure legal compliance and proof of waiver acknowledgment.

We do not use your data for targeted advertising or sell your data to third parties.

3. Changes to This Policy

We reserve the right to update this Privacy Policy at our discretion.

Terms

© 2025 Exsolia Labs LLC. All Rights Reserved.

This application and all associated content are the intellectual property of Exsolia Labs LLC.

Use of this app is licensed to individual users only.

Reproduction, embedding, distribution, reverse engineering, or inclusion in third-party software without written permission is strictly prohibited.

For licensing inquiries, please contact general@exsolialabs.com.