Welcome to RipGuard's Support Center
Having trouble with RipGuard? We’re here to help! Below, you'll find answers to common issues, troubleshooting steps, and ways to contact our support team.
Frequently Asked Questions (FAQs)
How do I scan the ocean?
Open the app and tap on the scan button.
Tap "Take Photo"
Align the camera with the swimming area.
Snap a photo and the app will automatically detect any rip currents.
Why isn't the scanner working?
Ensure your camera permissions are enabled in your device settings.
Make sure the lighting is sufficient for clear scanning.
Hold the camera steady and focus on the swimming area.
If the issue persists, restart the app and try again.
How accurate is RipGuard?
Our app uses advanced AI to detect rip currents, with an accuracy of 92%. However, AI technology is inherently imperfect and may generate incorrect or incomplete results. Ocean conditions are unpredictable, and rip currents can form or disappear rapidly, beyond the capability of any detection system. RipGuard is not a substitute for personal judgment, lifeguard warnings, or official weather and safety advisories. The User assumes all risks associated with relying on the RipGuard's outputs and understands that misinterpretation or malfunction may lead to serious injury, drowning, or death.
Contact Us
Still need help? Contact our support team:
Email: general@exsolialabs.com
Phone: 281 317 0383
Address: 30 N Gould St Ste R Sheridan, WY 82801, USA
Thank you for using RipGuard! We're dedicated to making our beaches safer.
Privacy Policy
Effective Date: December 18, 2024
RIPGUARD PRIVACY POLICY
Data Storage
RipGuard stores all data locally on your device only. This includes scan history, detection results, and user preferences. Your data stays on your device and is not synced across devices or backed up to iCloud.
Privacy & Security
We take your privacy seriously. RipGuard does not collect or transmit any data, use external servers or cloud storage, track analytics, or share data with third parties.
Local Processing
RipGuard operates completely offline. All image processing happens on your device, AI detection runs locally, and no internet connection is required.
Camera Usage
Camera access is used solely for rip current detection. Photos are processed locally and are only saved to your device's local storage.
Data Control
You have complete control over your data. All data is stored only on your device, and deleting the app removes all associated data. No backups or copies exist elsewhere.